QUALITY, ETHICS, & WARRANTY
QUALITY POLICY
VIH Aerospace management is committed to meeting and exceeding the expectations of our customers. We achieve this by delivering products and services on time, in a safe manner and continually improving our Quality Management System. To this end, we have established measureable quality objectives, continually evaluate our performance based on those objectives and take action when we are not meeting them. Quality is part of our corporate identity and to support that philosophy, we ensure that our employees are trained and competent; our equipment and work instructions are maintained and controlled. Every VIH Aerospace employee is obligated and empowered to play a role in supporting our commitment to quality.
BUSINESS CONDUCT, ETHICS & COMPLIANCE PROGRAM
The policy defines the personnel responsibilities of all VIHA employees. All personnel involved in activities on behalf of VIHA will have access to and will comply with the contents of this policy manual. Failure to comply with the contents of this policy manual will constitute grounds for disciplinary action, including dismissal for cause.
VIH AEROSPACE WARRANTY POLICY
At VIH Aerospace we back what we sell and service through our Limited Warranty Policy. Our On & Off-Aircraft Work is 100% warranted against any defect in workmanship for a period of one (l) Year or Five Hundred (500) flight-hours whichever occurs first. Aircraft Components overhauled by VIH Aerospace are 100% warranted against any defect in workmanship for a period of one (l) Year or Five Hundred (500) flight-hours whichever occurs first, and repaired components are 100% warranted against defect in workmanship, with respect to the repair performed, for a period of Six (6) Months or Three Hundred (300) hours whichever occurs first. New parts sales will use the OEM warranty for those parts.
CERTIFICATES & APPROVALS
VIH Aerospace is well equipped to meet clients' needs, offering cost-effective, high-quality maintenance products and services delivered quickly and efficiently. We are a Bell Helicopter-authorized Customer Service Facility (CSF) certified by Transport Canada (and FAA accepted) under AMO / AO #91-00 to provide aircraft maintenance and manufacturing services. We hold foreign aircraft maintenance approvals with EASA (certificate number EASA.145.7166) and ANAC (Brazil) (certificate number 1111-32/ANAC).
VENDOR QUALITY REQUIREMENTS
VIH Aerospace is approved to manufacture and maintain aeronautical products. We have implemented several controls to ensure that our supply chain meets the highest standards as required by the Canadian Aviation Regulations. If you would like to explore becoming one of the vendors in our supply chain, please Contact Us. All applicable quality requirements are defined on each VIH Aerospace purchase order. Please refer to the applicable terms and conditions specified on each order.
QUALITY MANAGEMENT SYSTEM SELF-EVALUATION
In order to meet the growing industry demand for VIH Aerospace-delivered products and services, this VIH Aerospace Quality Management System Self-Evaluation has been prepared. All pertinent details of our management structure and Quality Management System have been documented here.